Mark Hurrell.

User research best practice posters

Creative direction and design for Government Digital Service

2014  2015

As we started to embed agile, user-centred practices across government, lots of teams were starting to do user research for the first time. Created gentle ways of showing teams how they should be working with researchers.


With illustrations by Wil Freeborn, additional design by Sonia Turcotte and creative direction from Russell Davies, Ella Fitzsimmons and Giles Turnbull.

Selected projects